Privacy Policy

1. Introduction

SaasMessages ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business messaging platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, password)
• Business information (company name, address)
• WhatsApp Business Account credentials and access tokens
• Contact lists and phone numbers you upload
• Message templates and content
• Payment and billing information

2.2 Information Collected Automatically

• Message delivery status and analytics
• Usage data and platform interactions
• Device and browser information
• IP addresses and location data

2.3 Information from WhatsApp

• Incoming messages from your customers
• Message delivery receipts and read status
• WhatsApp Business Account information

3. How We Use Your Information

• Provide and maintain our messaging services
• Process and deliver your WhatsApp messages
• Manage your account and provide customer support
• Send service-related communications
• Improve our platform and develop new features
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We may share your information with:

• Meta/WhatsApp: To facilitate message delivery through WhatsApp Business API
• Service Providers: Third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Message data is retained for 90 days unless you request earlier deletion. You can request deletion of your data at any time.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and monitoring
• Access controls and authentication

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent

8. Data Deletion

To request deletion of your data, you can:

• Use the account deletion option in your dashboard settings
• Email us at privacy@saasmessages.com
• Visit our Data Deletion Request page

We will process deletion requests within 30 days.

9. Cookies

We use essential cookies for authentication and security. We may also use analytics cookies to improve our service. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: